Refund policy

OUR RETURN POLICY AT LOLLYOLOGY

We will happily refund or organise a replacement for your order for the following reasons:

1. The product is different to what was advertised, or it has been damaged during delivery. 
2. You've received the incorrect products in your order.

To start the returns process please email us at shop@sfconfectionery.com.au.

If a refund is approved, this will be done via the same payment method in which you placed your order.

Refunds can take 3-4 business days to process, depending on bank providers. 

If we are re-sending something out to you that has been left off an order, Lollyology will cover this charge to redeliver these products to you. 

You can apply for a return or refund on your order up to 14 days after the order has been placed.